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Customer Service

Please contact our Visitor Experience team with questions about any of the products featured online, your order online, or any other Museum Store inquiries. 

Store Telephone
(508) 997-0046 x127

Mailing Address
New Bedford Whaling Museum
Attn: Museum Store
18 Johnny Cake Hill
New Bedford, MA 02740

Shipping and Handling
Items are shipped via USPS.

Return Policy
If you’re not completely satisfied with your purchase, you may return it for an exchange or refund within 30 days of your purchase. Items must be in original packaging and in resalable condition. To return an item(s), please follow 5 easy steps:

1. Place the item(s) (in the condition in which it was received) in its original packaging.
2. Place packaged item(s) in the shipping box.
3. Complete the return form found in the box and specify the reason for the return.
4. Indicate whether you are requesting a refund, replacement or exchange.
5. Use the address below to return the unwanted merchandise.

Return Address
The White Whale at the New Bedford Whaling Museum 
18 Johnny Cake Hill
New Bedford, MA 02740
Attn: Returns

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

Returns are normally processed within 48 hours of receipt. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.

If the returned items were a gift, a gift card will be given to the recipient for the lowest price of the item.

For additional information, please contact the New Bedford Whaling Museum Store by calling 508-997-0046 x127 or NBWMstore@whalingmuseum.org.