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About Us

Every purchase supports the New Bedford Whaling Museum and its programs. 

Questions / Customer Service
Please contact us for any questions on the products featured online, your online order, or any other Museum Store inquiries.


Store Telephone
508.997.0046 x127

Mailing Address
New Bedford Whaling Museum
18 Johnny Cake Hill
New Bedford, MA 02740


Shipping and Handling
Items are shipped via USPS.

Return Policy
Only items purchased from New Bedford Whaling Museum or online at store.whalingmuseum.org may be returned to the address below. Videos and DVDs may only be returned if in their original unopened packaging. To return an item(s), please follow 5 easy steps:

1. Place the item(s) (in the condition in which it was received) in its original packaging.
2. Place packaged item(s) in the shipping box.
3. Complete the return form found in the box and specify the reason for the return.
4. Indicate whether you are requesting a refund, replacement or exchange.
5. Use the address below to return the unwanted merchandise.

Return Address: New Bedford Whaling Museum Store 18 Johnny Cake Hill New Bedford, MA 02740
Attn: Returns

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

Returns are normally processed within 48 hours of receipt. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.

If the returned items were a gift, a gift card will be given to the recipient for the lowest price of the item.

For additional information, please contact the Whaling Museum Store by calling 508-997-0046 x127 or NBWMstore@whalingmuseum.org.

Print on Demand
The New Bedford Whaling Museum has partnered with 1000 Museums to offer custom art reproductions from our permanent collection. Each custom print is produced to the specifications of your choice - including medium (paper or canvas), size, and custom framing. Explore the full catalogue and buy directly at 1000museums.com.