About Us
The New Bedford Whaling Museum ignites learning through explorations of art, history, science and culture rooted in the stories of people, the region and an international seaport. Every purchase from the Museum Store supports the New Bedford Whaling Museum and its mission.
Questions / Customer Service
Please contact us for any questions on the products featured online, your online order, or any other Museum Store inquiries.
Questions / Customer Service
Please contact us for any questions on the products featured online, your online order, or any other Museum Store inquiries.
Store Telephone: (508) 997-0046 x127
Mailing Address:
New Bedford Whaling Museum
18 Johnny Cake Hill
New Bedford, MA 02740
Store Email: NBWMstore@whalingmuseum.org
Mailing Address:
New Bedford Whaling Museum
18 Johnny Cake Hill
New Bedford, MA 02740
Store Email: NBWMstore@whalingmuseum.org
Shipping and Handling
All merchandise is shipped as Priority Mail through the United States Postal Service (USPS).
Print on Demand
All merchandise is shipped as Priority Mail through the United States Postal Service (USPS).
Return Policy
If you’re not completely satisfied with your purchase, you may return it for an exchange or refund within 30 days of your purchase. Items must be in original packaging and in resalable condition. To return an item(s), please follow 5 easy steps:
1. Place the item(s) (in the condition in which it was received) in its original packaging.
2. Place packaged item(s) in the shipping box.
3. Complete the return form found in the box and specify the reason for the return.
4. Indicate whether you are requesting a refund, replacement or exchange.
5. Use the address below to return the unwanted merchandise.
Return Address
If you’re not completely satisfied with your purchase, you may return it for an exchange or refund within 30 days of your purchase. Items must be in original packaging and in resalable condition. To return an item(s), please follow 5 easy steps:
1. Place the item(s) (in the condition in which it was received) in its original packaging.
2. Place packaged item(s) in the shipping box.
3. Complete the return form found in the box and specify the reason for the return.
4. Indicate whether you are requesting a refund, replacement or exchange.
5. Use the address below to return the unwanted merchandise.
Return Address
The White Whale at the New Bedford Whaling Museum
18 Johnny Cake Hill
New Bedford, MA 02740
Attn: Returns
For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.
Returns are normally processed within 48 hours of receipt. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.
If the returned items were a gift, a gift card will be given to the recipient for the lowest price of the item.
For additional information, please contact the New Bedford Whaling Museum Store by calling 508-997-0046 x127 or NBWMstore@whalingmuseum.org.
18 Johnny Cake Hill
New Bedford, MA 02740
Attn: Returns
For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.
Returns are normally processed within 48 hours of receipt. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.
If the returned items were a gift, a gift card will be given to the recipient for the lowest price of the item.
For additional information, please contact the New Bedford Whaling Museum Store by calling 508-997-0046 x127 or NBWMstore@whalingmuseum.org.
Print on Demand
The New Bedford Whaling Museum has partnered with 1000 Museums to offer custom art reproductions from our permanent collection. Each custom print is produced to the specifications of your choice - including medium (paper or canvas), size, and custom framing. Explore the full catalogue and buy directly at 1000museums.com.