Customer Service

Please contact our merchandising administrator with questions about any of The White Whale products featured online, your order online, or any other Museum Store inquiries. 

Store Telephone
(508) 997-0046 x127

Mailing Address
The White Whale at the New Bedford Whaling Museum
18 Johnny Cake Hill
New Bedford, MA 02740
NBWMstore@whalingmuseum.org

Shipping and Handling
Items are shipped via USPS.

Return Policy
Only items purchased from The White Whale or online at store.whalingmuseum.org may be returned to the address below. Videos and DVDs may only be returned if in their original unopened packaging. To return an item(s), please follow 5 easy steps:

1. Place the item(s) (in the condition in which it was received) in its original packaging.
2. Place packaged item(s) in the shipping box.
3. Complete the return form found in the box and specify the reason for the return.
4. Indicate whether you are requesting a refund, replacement or exchange.
5. Use the address below to return the unwanted merchandise.

Return Address
The White Whale at the New Bedford Whaling Museum 
18 Johnny Cake Hill
New Bedford, MA 02740
Attn: Returns

For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.

Returns are normally processed within 48 hours of receipt. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping and gift-wrapping costs are not refundable.

If the returned items were a gift, a gift card will be given to the recipient for the lowest price of the item.

For additional information, please contact The White Whale by calling 508-997-0046 x127 or NBWMstore@whalingmuseum.org.

Print on Demand
For exhibition-quality reproductions, larger sizes, or to obtain usage rights for publication, please contact the New Bedford Whaling Museum Photo Archives at 508.997.0046 x153 or photoresearch@whalingmuseum.org.

Photographic reproductions can be made of almost any accessioned item represented on this website or in the museum. This would include reproductions of photographs, paintings, prints, scrimshaw, and glassware to name just a few.

The sale of photographic images does not constitute authorization to publish or to make further copies. Separate written permission must be obtained from the Museum in advance. For reproduction purposes of any kind please click here.

 

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